LDR®

Ledger® Live Wallet — Your guide to download, login, and troubleshooting

Step-by-step overview of Ledger® Live Desktop & App, login help, account recovery, and common errors — actionable and concise.

What is Ledger® Live Wallet?

Ledger® Live is the official companion app (Desktop and mobile) that lets you manage your hardware wallet, view balances, receive and send crypto, and install apps on Ledger® devices. The app is available as Ledger® Live Download for Windows/macOS/Linux and as the Ledger® Live App for iOS and Android.

Ledger® Live Download & Ledger® Live Desktop

Always download Ledger® Live from the official Ledger® domain. The desktop version provides full device management, firmware updates, and advanced settings. After installing, open Ledger® Live and connect your Ledger® hardware wallet using the supplied USB cable or Bluetooth (for supported models).

Ledger® Live Login — common flows

Open the app: Launch Ledger® Live Desktop or the Ledger® Live App and choose the appropriate device.
Unlock device: Enter your PIN on the hardware device — Ledger® uses the device itself for authentication, not a password in the app.
Account view: Once unlocked, Ledger® Live shows your accounts and balances. There is no central password stored in Ledger® Live; security relies on your device and recovery phrase.

Troubleshooting Ledger® login issues

Encountering problems like "Ledger® Login not working" or "Unable to login Ledger®"? Try these steps:

Ensure your Ledger® device firmware is up to date via Ledger® Live Desktop.
Restart the Ledger® Live App and reconnect the device with a different USB cable or port.
For mobile, re-enable Bluetooth or toggle app permissions.
If Ledger® Live App not working after update, reinstall Ledger® Live Download and keep a copy of your recovery phrase safe before major changes.
“Error Connecting Ledger® Account” often points to a blocked browser extension or outdated Bridge software on desktop — reinstall Bridge or use the desktop app instead of web interfaces.

Account recovery & 2FA

Ledger® uses a recovery phrase (24 words for many devices) — not a username/password — for account recovery. If you lose your device, restore with the recovery phrase on a new Ledger® device. Ledger® does not provide a remote 2FA reset because two-factor authentication for accounts is controlled by external services; Ledger® only secures device access. Never share your recovery phrase.

When Ledger® Live says “Can’t verify Ledger® wallet”

This generally means the device and Ledger® Live failed to finish handshaking. Common fixes: reconnect device, update firmware via Ledger® Live Desktop, and ensure only the official app is running. Contact the Ledger® Help Center if the issue persists.

Frequently Asked Questions

1. Where do I safely download Ledger® Live?: Only from Ledger®’s official site. Avoid third-party downloads or links in unsolicited messages.
2. My Ledger® Live login fails — what first?: Check cables, device PIN, firmware updates and try the desktop app. Never enter recovery words into the app or a website.
3. Can I recover accounts without my Ledger® device?: Yes—using your 24-word recovery phrase on a new Ledger® device or compatible recovery tool, but only if you control the phrase.
4. Does Ledger® Live have 2FA?: Ledger® Live manages device security via PIN and recovery phrase. Two-factor authentication for exchanges or services is separate.
5. What to do for "Error Connecting Ledger® Account"?: Update software, try another USB cable/port, check Bridge (desktop) or Bluetooth (mobile), and consult Ledger® Help Center.